Return Policy

We are confident that you will love our products. Your satisfaction is our priority so if for any reason you are not completely happy with your purchase, you may return it to us in its original condition that you received it, within 7 days of purchase.

Item(s) must be returned in its original, undamaged package, in re-salable-as-new condition (with tags attached) together with the original receipt. Washed, used  and sale item(s) are non-returnable. itsybb reserves the right to refuse any item(s) that are not in its original condition or meet our return and exchange requirements.

itsybb will be happy to exchange, refund or provide you a 90 day store credit up to the total value of your return purchase. The original shipping charges will be deducted from this value. 

To return your items, please follow the steps:

1. Email us at info@itsybb.com with the details of your return. The email should include the item(s) that you are returning, the invoice number and your reason for returning it.

2. Please return your item(s) to the following address:

ITSY LIMITED
Unit A, 10/F., Casey Building
38 Lok Ku Road
Sheung Wan, Hong Kong

3. Once the item(s) are received and approved by us, we will contact you to complete your preferred return and/or exchange arrangements.

We recommend that you obtain proof of posting and insurance for the item(s) that you are returning. itsybb wil not be responsible for any loss or damage to the return item(s), or in the event that the package fails to reach us.

Unless we made a mistake with your order or the goods you received were faulty, you will be responsible for all return or exchange shipping charges.

If you have any questions about our return and exchange policy, feel free to contact us at info@itsybb.com

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退貨情況

我們有信心,你一定會喜歡我們的產品。如果因任何原因,你不滿意你所訂的貨品,請保持貨品其原始狀態,於7天內退回,您的滿意是我們的首要任務。

所有貨品必須返回其原始狀態,即未損壞的包,附著標籤連同收據正本。曾經清洗及使用之銷售產品是不可退還。 itsybb有權拒絕任何產品不是在其原始狀態下得到我們的退換。

itsybb會很樂意為你更換產品,退款或為您提供90日商店信用卡購買回報總價值。這個價值將扣除原運費。

送回您的產品,請按照下列步驟:

1.  發電郵至 info@itsybb.com 及回報問題。電子郵件應該包括你退回的產品,發票號碼和你退回的原因。

2.  請退回您的物品到以下地址:
ITSY LIMITED 香港上環樂古道38號啟時大廈10樓A室

3.  一旦收到郵件及由我們批准,我們將與您聯繫,完成您的首選退回和/或匯率安排。

我們建議您保留投寄證明和投買保險(退回之貨物) itsybb 不會為任何退回之產品作任何損失或損害付上任何責任,你將會負責所有的退貨或換貨運費之費用,除非錯誤是由我們所發生,費用將由我們負責。

如果您有任何關於退貨和匯率政策的問題,隨時與我們聯繫 info@itsybb.com