We are confident that you will love our products. Your satisfaction is our priority so if for any reason you are not completely happy with your purchase, you may return it to us in its original condition that you received it, within 7 days of purchase.
Item(s) must be returned in its original, undamaged package, in re-salable-as-new condition (with tags attached) together with the original receipt. Washed, used and sale item(s) are non-returnable. itsybb reserves the right to refuse any item(s) that are not in its original condition or meet our return and exchange requirements.
itsybb will be happy to exchange, refund or provide you a 90 day store credit up to the total value of your return purchase. The original shipping charges will be deducted from this value.
To return your items, please follow the steps:
1. Email us at firstname.lastname@example.org with the details of your return. The email should include the item(s) that you are returning, the invoice number and your reason for returning it.
2. Please return your item(s) to the following address:
Unit A, 10/F., Casey Building
38 Lok Ku Road
Sheung Wan, Hong Kong
3. Once the item(s) are received and approved by us, we will contact you to complete your preferred return and/or exchange arrangements.
We recommend that you obtain proof of posting and insurance for the item(s) that you are returning. itsybb wil not be responsible for any loss or damage to the return item(s), or in the event that the package fails to reach us.
Unless we made a mistake with your order or the goods you received were faulty, you will be responsible for all return or exchange shipping charges.
If you have any questions about our return and exchange policy, feel free to contact us at email@example.com
1. 發電郵至 firstname.lastname@example.org 及回報問題。電子郵件應該包括你退回的產品，發票號碼和你退回的原因。
ITSY LIMITED 香港上環樂古道38號啟時大廈10樓A室
我們建議您保留投寄證明和投買保險(退回之貨物)。 itsybb 將不會為任何退回之產品作任何損失或損害付上任何責任，你將會負責所有的退貨或換貨運費之費用，除非錯誤是由我們所發生，費用將由我們負責。